Frequently Asked Questions (FAQs)

How can I subscribe to DETAIL?

You can submit the order form included in each issue of DETAIL, www.detail.de/shop or simply send us an email, a fax, or a letter. You may start your subscription with the next issue or retroactively.

How do I pay?

• We will invoice you upon receipt of your order.
• If you live outside Germany, we will send you a pro forma invoice. For urgent cases, we can do this by email as a PDF file, which includes our bank details. If you live in Germany, we can also debit your account, semi-annually or annually.



• If you reside in Austria or Switzerland, you can pay in EUR or CHF by bank transfer to our account in Vienna or Zurich.



• If you do not live in Germany, you also have the following option:
• The cheapest method for you to pay is by credit card.
• We accept the following: AMEX, Diners Club, VISA, MasterCard, and require your card number and expiry date for charging the amount due.
• Please note that you save banking fees for transfers to our account, if you use SWIFT and IBAN numbers stated on our invoice.

Do you have a secure connection for transmitting my credit card number?

All the data sent via our online shop at www.detail.de is encrypted and secure. When you use this service, please make sure that you state your address, and enter the outstanding invoice number in the message field.

What is a VAT tax ID?

If you live in any EU nation other than Germany, you must enter your VAT, IVA, or numero Partita IVA – to avoid paying sales tax. When you do so, you will save the sales tax (value added tax), currently at 7%.

What kind of student ID is acceptable, and how and where should I send it?

Please send a copy of your valid student registration from your university by fax to +49 6123 9238 212, or by email to detailabo@vertriebsunion.de or by mail to:

Institut für internationale Architektur-Dokumentation GmbH & Co. KG
Hackerbrücke 6
80335 Munich
Germany.

Do I get a student rebate on subscriptions, guides, books, magazines?

We offer rebates to students on the following publications:

• Subscriptions to DETAIL or DETAIL ENGLISH
• Construction Manuals in German (all except the Energy Manual)

No discount is offered on:

• Single issues of DETAIL**
• Books from the IN DETAIL or DETAIL PRACTICE series
• Construction Manuals in English

** ** Please note the offers in the magazines or on our Web site: 5 for 4 - 10 for 7:
Buy 4 get 5, or Buy 7 get 10.

Why don’t you offer rebates on books to students??

We cannot discount books from the IN DETAIL and DETAIL PRACTICE series, because these are also sold in bookstores and are subject to an agreement that prohibits discounting by booksellers.

How long will it take for my DETAIL books/magazines to arrive? How do you ship them?

Books or magazines destined for Germany are normally ready for shipment within 2 days, and are typically delivered in 3 to 4 days. We usually use the Deutsche Post AG for mail orders weighing up to 1,000 g, and DHL for the rest as parcels.

• A parcel takes roughly 10 days to be delivered within Europe.
• Shipments abroad by sea/land require about 6 to 8 weeks.

Do you have any promotions for new subscribers?

Please visit Abo-Service or look in any DETAIL magazine for the latest offers.

What issues are included in DETAIL COMBINED and when will they appear?

DETAIL COMBINED includes 10 issues (6 of DETAIL ENGLISH and 4 of DETAIL German/English)

Current Topics •

English+GERMAN/ENGLISH edition

Can I subscribe to DETAIL retroactively?

Yes, as long as stocks last you can get back issues of DETAIL through a subscription, and you may also request DETAIL ENGLISH.

Where can I find DETAIL magazines or books abroad?

DETAIL is available in 80 countries worldwide. Please visit www.detail.de/Partner for a list of booksellers carrying these items.

If you have a specific country or location in mind, please email us at mail@detail.de and we would be happy to answer your query.

How long is the notice period for canceling a subscription?

You can cancel your subscription to DETAIL with a notice of 6 weeks in writing, either by fax, email, or mail.

If you are canceling for financial reasons, please be aware that we may have an attractive offer for you. Just email us at mail@detail.de.

Is DETAIL also available online or on a CD-ROM, and how much does that cost?

DETAIL is available in print only, and at the moment we do not offer any volumes on a CD-ROM. However, you can download certain articles for a fee, towards which DETAIL subscribers can apply the € 20 coupon they receive each year.

• You can see which articles are available by going to the DETAIL archives at www.detail.de/archiv
• The ones marked with PDF or dxf can be retrieved separately.
• More Information on this service available at www.detail.de/Registrierung/en/Informationen
• With our search engine, you can conduct either open searches, by key words, or by name.

How can I register for online services?

All our customers can just go to our Web site and login with a pseudonym and password.
Sign up for a new account here!

How can I get the € 20 coupon offered to subscribers?

As a subscriber, once you register with a pseudonym and password at our Web site:
http://www.detail.de/Registrierung/En/Registrierung
the € 20 coupon will be credited to your account.

How can I redeem the € 20 coupon?

You can apply this amount to:

• Retrieve documents online under: www.detail.de/archiv/En/start , and/or
• Subscribe to Career Services under: www.detail.de/jobboerse/En/jobserviceabo (currently in German only), and/or

These services are offered to you at reduced rates. However, please remember that the € 20 coupon is valid for one year only from the signup date – after which you will lose the remaining balance, if any, in your user account.